Privacy Policy
Last updated: December 2024
At LunaPJs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Communications with our customer service team
- Information you provide when creating an account
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping partners to deliver your orders
- Payment processors to complete transactions
- Service providers who assist in operating our website
- Law enforcement when required by law
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, but this may affect website functionality.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@lunapjs.com
- WhatsApp: +92 3706334339
- Address: Lahore, Pakistan