Returns & Exchanges
We want you to love your LunaPJs. If something is not right, we are here to help.
7-Day Return Policy
We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for an exchange or store credit.
7
Days to Return
Free
Return Shipping
24h
Processing Time
Eligible for Return
- Items in original condition with tags attached
- Unworn, unwashed items
- Items in original packaging
- Wrong size or color received
- Defective or damaged items
Not Eligible for Return
- Items worn, washed, or altered
- Items without original tags
- Sale items marked as final sale
- Items with makeup, perfume, or stains
- Items returned after 7 days
How to Initiate a Return
1
Contact Us
WhatsApp us at +92 3706334339 with your order number
2
Get Approval
We will review and approve your return request
3
Ship Item
Pack the item securely and ship via our courier
4
Get Credit
Receive store credit or exchange once inspected
Important Note
Refunds are processed as store credit only. Cash refunds are not available except for defective items. Store credit can be used for any future purchase and does not expire. For defective items, please include photos when contacting us for faster processing.